Download.com.sg (a division of Lantone Communications.) strives to provide the customer with utmost satisfaction. If you are not satisfied with a product, you are welcome to request a refund within 30 days of your purchase date. We offer our customers a 100% satisfaction guarantee. Should you be dissatisfied with your purchase, you may request and obtain a refund in full by mailing us a signed "Letter of Destruction" which we provide within 15 days of your purchase date. All refunds for credit will be issued to the credit card account that appears on the original order. Shipping and handling fees are non-refundable.
For Products Delivered via Electronic Download
Product return policies are set individually by each of our product manufacturers. To return an electronically delivered product, please contact the software manufacturer and request a product return. The software manufacturer may ask you destroy the software or delete it from your system. You will need to provide them with your full name, address, product(s) ordered, and date of purchase. The software manufacturer will need to notify the purchasing system used (such as RegNow, Plimus, Clickbank, or other) that the return has been authorized. Within 5 business days of receipt of the return authorization from the product manufacturer, they will credit your credit card for the cost of the returned item(s).
Products Delivered via Physical Shipment
Product return policies are set individually by each of our product manufacturers. To return an unopened product (Download.com.sg will accept returns only for unopened software), please contact the software manufacturer and request a product return. The software manufacturer will need to notify Download.com.sg at that the return has been authorized. You will need to provide them with your full name, address, product(s) ordered, and date of purchase. You will also need to ship the unopened item(s) to product manufacturer. Make sure that you also include your name, address, date of purchase, as well as a copy of the original invoice (if possible). Within 5 business days of our receipt of the unopened item(s), and the return authorization from the product manufacturer, Download.com.sg will credit your credit card for the cost of the item(s), less shipping charges.
The customer is responsible for the shipping cost of unopened software, unless otherwise authorized by Download.com.sg. All returns are subject to approval by our customer service department.
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